Zenernet Has Closed: A Guide for Stranded Solar Customers
If you signed with Zenernet and were left with a system that was never finished or never turned on, you have a difficult but not hopeless situation. The Phoenix-based installer closed at the end of 2022, and some customers were left mid-project while still being billed.
This guide explains what reportedly happened and how an incomplete or non-operational installation may open the door to a review of your contract.
What happened to Zenernet?
Zenernet was a Phoenix, Arizona-based residential solar installer. According to reports, it ceased operations around December 2022 and filed for bankruptcy in January 2023.
Multiple customers reportedly were left with unfinished or inoperable systems while still being billed. The California Contractors State License Board reportedly filed an accusation in February 2023. No successor servicer has been identified to continue the business or provide ongoing support.
What this means for your contract and system
The most important factor in many Zenernet cases is whether your system was actually completed and made operational. If your installation was left unfinished, that detail can matter a great deal when reviewing your financing and your options.
Your loan is generally a separate agreement with a third-party lender, and that obligation typically continues even though the installer is gone. That said, an incomplete or non-functioning system may give you grounds to dispute charges or seek a review. If a lien or UCC filing was recorded against your home, our overview of UCC-1 solar liens explains why a title check is worthwhile.
What grounds or options may be available
Every situation is different, but the incomplete-installation issue is often central here. Depending on the facts, options may include disputing charges with a lender, seeking a review of the sale, or pursuing manufacturer warranties on any equipment already installed.
- Whether your system was ever completed, permitted, and turned on
- Whether you were billed for work that was not finished
- Whether disclosures about savings and financing were accurate
- Whether a lien or UCC filing is affecting your property title
For a broader look at losing support when an installer disappears, see our guide on a bankrupt solar company and missing servicer warranty.
Should you stop making payments?
When a system was never finished, it feels only fair to stop paying. Even so, we generally advise homeowners not to stop making payments without first getting professional guidance. Your loan is usually a separate legal obligation, and missing payments could affect your credit. Our article on whether canceling solar may hurt your credit explains why this decision deserves careful review — even when the installation was incomplete.
What to do now
- Document the exact state of your installation, including photos of unfinished or non-working equipment.
- Gather your sales agreement, loan documents, and any communications about the project's status.
- Identify who holds your financing and confirm the account details.
- Record the make and model of any installed equipment for manufacturer warranty checks.
- Have your situation reviewed by a professional before making decisions about payments or disputes.
An unfinished system does not have to become your permanent problem. Call (385) 490-8606 or request a free consultation — free, no obligation, Mon–Sat 8AM–7PM MT. You can also browse our hub of solar companies that are out of business for related guidance.
Utah Solar Exit connects homeowners with licensed professionals and is not a law firm; this article is general information, not legal advice about any specific company or contract.