Encor Solar Closed Abruptly: What Affected Homeowners Can Do
If you signed with Encor Solar and the company suddenly went dark, you may be left with an active loan and a system that does not work. That is a frustrating position, but there are usually options worth reviewing.
Encor Solar was based in Lehi, Utah, and its abrupt closure was reported in early 2024. This guide covers what reportedly happened and the practical steps you can take now.
What happened to Encor Solar?
Encor Solar, LLC was a Lehi, Utah residential installer reportedly founded in 2016. According to reports, it closed abruptly around January 2024, reportedly leaving around 190 customers with active loans and non-functioning or incomplete systems.
The Better Business Bureau lists Encor Solar as out of business. The company reportedly operated in multiple states, including North Carolina, where the North Carolina Department of Justice reportedly issued a consumer alert. No successor servicer has been identified to continue the business or provide support.
What this means for your contract and system
With the company closed, service and warranty support from Encor Solar itself may be very difficult to obtain. Your financing, though, is usually a separate matter — a loan is generally held by a third-party lender, and that agreement typically continues even though the installer is gone.
If your system was left non-functioning or incomplete, that detail matters when reviewing your options. Some equipment warranties may still run through the original manufacturers of your hardware. And if a lien or UCC filing was recorded against your home, our overview of UCC-1 solar liens explains why a title check is worthwhile.
What grounds or options may be available
Every contract is different. Depending on the facts, options may include disputing charges with a lender, pursuing manufacturer warranties, or seeking a review of how the sale and financing were handled.
- Whether your system was completed and operating as promised
- Whether disclosures about savings, costs, or financing were accurate
- Who currently holds and services your financing
- Whether a lien or UCC filing is affecting your property title
Utah homeowners can learn more in our guide on how to get out of a solar contract in Utah. For a broader look at losing support when an installer disappears, see our guide on a bankrupt solar company and missing servicer warranty.
Should you stop making payments?
When a system does not work and the installer is gone, it feels only fair to stop paying. Even so, we generally advise homeowners not to stop making payments without first getting professional guidance. Your loan is usually a separate legal obligation, and missing payments could affect your credit. Our article on whether canceling solar may hurt your credit explains why this decision deserves careful review first.
What to do now
- Document the state of your system, including photos of any non-working or incomplete equipment.
- Gather your sales agreement, loan documents, and any communications with Encor Solar.
- Identify who holds your financing and confirm the account status.
- Check your property title for any recorded lien or UCC filing.
- Have your situation reviewed by a professional before making decisions about payments or disputes.
You do not have to sort this out alone. Call (385) 490-8606 or request a free consultation — free, no obligation, Mon–Sat 8AM–7PM MT. You can also browse our hub of solar companies that are out of business for related guidance.
Utah Solar Exit connects homeowners with licensed professionals and is not a law firm; this article is general information, not legal advice about any specific company or contract.